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ASSISTED_LIVING
indiana/noblesville
Heritage Woods of Noblesville
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The entire administrative staff that signed me up left within a month of my mom moving in. The nursing staff that admitted my mom, left within two weeks of her arrival. We have had many issues with medications being given late or even dispensed as prescribed. Luckily, my mom does not have life-threatening medications, but this has been incredibly stressful. \n\nThey stated that cleaning services were included; however, these services include staff that use the same dirty mop water in each resident's room without changing the water between cleaning - this has been reported to the management but not changed. The unsanitary measures mean my mom's apartment is being mopped with potentially contaminated water. We have had to hire an outside cleaner to come in to ensure my mom's room is clean. This cleaner is not the only person I have observed coming into the community.\n\nHeritage claimed the food was top-notch, that freshly prepared meals with a nice variety would be available with a standard menu for consistent items, and that fresh fruit would be available. That has not been true; the food could be better in most cases, with many dishes being too spicy for many to eat. My mom and other residents have to supplement their meals with continuous groceries. This is an added cost and disappointing since the food was to be an included cost in the rent. Unfortunately, the meals are getting worse. I would not recommend this facility to a family that had serious nutrition issues for their loved one - unless they are willing to constantly shop and take food to their family member. For example, yesterday, a resident was told that two pieces of toast and a cold (unmelted) piece of cheese was Heritage Wood's version of a Toasted Cheese Sandwich. The resident asked if the sandwich could be grilled, and the cook said they would add their complaints to the list. The residents met to address the food and were told that the \"corporate people\" would fire the cooks if they deviated from the poor quality food being served. In the last 6 months, the community has had 4 cooks and is currently getting a new cook.\n\nThe facility has an excellent maintenance staff and an outstanding response to any issue with the apartment.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"happy place for mom ","reviewContent":"We re regularly there at Heritage Woods of Noblesville and we have seen how well our loved ones is taken care of. Based on the experience we have had so far we would recommend this community to other families.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"A great place to live.","reviewContent":"What our family likes the most about the Heritage Woods of Noblesville is the overall friendliness of the staff members working there. Based on the experience we have had so far, we would absolutely recommend this community to other families.","reviewerDisplayName":"Chris ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Overall a good facility ","reviewContent":"l have had my loved one(s) in a few different communities and all senior living communities have issues. You have to keep your eye on them. Sometimes staff is stretched thin and calls don't get answered right away. It's not continual and it's not always bad, but sometimes they would ring and it can take upwards of 15 minutes for a staff member to show up. Heritage Woods is an immaculate facility; everything is contemporary and up to date. They put a lot of thought into areas for the residents to sit and enjoy their surroundings. The courtyard is also beautiful.","reviewerDisplayName":"Anonymous ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"My First 90 Days Working with Heritage ","reviewContent":"The community is responsive with answering our questions. The management staff are adequate in giving us advice when needed or asked.\n\nThere are three meals a day and the residents have choices for the to choose from. 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1411160
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9600 E. 146th Street, Noblesville, IN 46060
false
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46060
Noblesville
IN
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